What It Does & Why It Matters
"Tektree's WhatsApp Agent platform uses the official WhatsApp Business API and AI to automate responses, handle FAQs, qualify inbound leads, book appointments, and escalate to human agents — all without a single missed message."
Challenges This Product Solves
Support team overwhelmed with repetitive WhatsApp queries at all hours
Leads going cold overnight because no one responds outside business hours
No record of customer conversations making quality control impossible
Broadcast messages sent without personalisation leading to low engagement
Manual appointment booking over WhatsApp creating double-bookings
Everything You Need, Nothing You Don't
AI-Powered Conversational Bot
Context-aware AI handles FAQs, product queries, and lead qualification in natural language — in any language.
Smart Broadcast Campaigns
Send personalised promotional messages to segmented customer lists with template approval management.
Automated Lead Qualification
Ask pre-set discovery questions, score leads, and push qualified prospects directly to your CRM or sales team.
Appointment Booking Engine
Integrated calendar booking within the chat — customers select date and time, confirmations are sent automatically.
Human Handoff & Shared Inbox
Seamless escalation to live agents with full conversation history — agents can jump in from web or mobile.
Analytics & Campaign Reports
Message delivery, read, and response rates plus bot performance metrics and agent response times.
How We Deploy & Onboard You
API Access & Verification
We handle the WhatsApp Business API application and green-tick verification on your behalf.
Bot Design & Training
Conversation flows, FAQs, and AI training data are built from your existing support scripts and content.
Integration & Testing
The agent is connected to your CRM, booking system, or e-commerce platform and stress-tested.
Launch & Optimise
Go live with monitoring dashboards, and we refine bot accuracy based on real conversation data.
Real Results for Real Businesses
A chain of 18 optical stores was receiving 600+ WhatsApp messages daily for appointment bookings, order status, and frame queries. Two full-time staff were dedicated solely to WhatsApp responses and still couldn't keep up.
We deployed a WhatsApp Agent that handles appointment bookings with calendar integration, instant order status lookups via API, and a product FAQ bot — escalating complex queries to human agents.
Bot now handles 85% of all incoming messages autonomously, the two dedicated staff were redeployed to sales roles, and customer response time dropped from 3 hours to 90 seconds.
What Our Clients Say
"Our customers get instant answers at 2 AM on a Friday. The bot handles bookings, questions, and follow-ups perfectly — and our staff are now focused on actually selling."
"Every lead that messages us now gets an instant response and goes through a qualification flow before a human even looks at it. Our team closes more because they're talking to better-qualified prospects."
"Our broadcast campaigns through the WhatsApp Agent get 65% read rates and 20% click-through. No email campaign we've ever run has come close to those numbers."
Why Leading Organisations Choose Us
Official WhatsApp Business API partner — green-tick verification supported
We operate as an extension of your growth team, ensuring every investment builds durable digital equity.
AI trained on your specific business context, not generic templates
We operate as an extension of your growth team, ensuring every investment builds durable digital equity.
Multilingual support: Arabic, English, Hindi, Urdu, and more
We operate as an extension of your growth team, ensuring every investment builds durable digital equity.
End-to-end encryption and full GDPR/data privacy compliance
We operate as an extension of your growth team, ensuring every investment builds durable digital equity.
Frequently Asked Questions
Ready to see it in action?
Book a free 30-minute product demo tailored to your business.
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